Resort Policies
These are our Policies
Terms and Condition
Booking Rules
- All payments to be made
at the time of booking. - All extras to be
settled in Cash / Credit Cards at time of check-out. - We accept all major
Credit Cards.
Our Cancellation / Refund Policy
Cancellation Rules:
- Bookings cancelled 15 days prior to date of arrival, refund of 100%
will be applicable. - Bookings cancelled within 14 to 7 days prior to date of arrival,
refund of 50% will be applicable. - Bookings cancelled less than 7 days prior to arrival , no refund
will be applicable.
REFUND POLICY
- Payments made by Cash / Cheque / Bank Transfer will be refunded in
the same manner of Cash / Cheque / Bank Transfer. - For cancellation of On Line / Credit Card payments, a charge of 5%
will be levied. - Refunds will be credited into guest bank account within 7 to 10
days. - For part cancellation (decrease in number of rooms etc), above
cancellation charges on a pro-rata basis will apply. - Rooms booked once cannot be downgraded, but can be upgraded on
paying the difference in tariff. - No refunds will be applicable for sudden departures.
Privacy Policy
This privacy policy
sets out how we use and protects any information that you give us when you use
this website.
We are committed to
ensuring that your privacy is protected. Should we ask you to provide certain
information by which you can be identified when using this website, then you
can be assured that it will only be used in accordance with this privacy
statement.
We may change this
policy from time to time by updating this page. You should check this page from
time to time to ensure that you are happy with any changes.
What
we collect
We
may collect the following information:
- name
and job title - contact
information including email address - demographic
information such as postcode, preferences and interests
What
we do with the information we gather
We
require this information to understand your needs and provide you with a better
service, and for the following reasons:
- Internal
record keeping. - We may
use the information to improve our products and services. - We may
periodically send promotional email about new products, special offers or
other information which we think you may find interesting using the email
address which you have provided, to do this you need to opt in for this
service. - We may
contact you by email, phone, or mail. - We may
use the information to customise the website according to your interests.
Security
We are committed to
ensuring that your information is secure. To prevent unauthorised access or
disclosure we have put in place suitable physical, electronic and managerial
procedures to safeguard and secure the information we collect online.
How
we use cookies
A cookie is an element
of data that a website can send to your browser, which may then store it on
your system. We use cookies in some of our pages to store your preferences and
record session information. The information that we collect is then used to
ensure a more personalized service level for our users. Please be assured
though that your credit card number will not be saved for security reasons. You
must type the credit card number each time you make a purchase.
You can adjust settings
on your browser so that you will be notified when you receive a cookie. Please
refer to your browser documentation to check if cookies have been enabled on
your computer or to request not to receive cookies. As cookies allow you to
take advantage of some of the Website’s essential features, we recommend that
you accept cookies. For instance, if you block or otherwise reject our cookies,
you will not be able to book flights or use any products or services on the
Website that require you to log-in.
This information is
treated confidentially and will not be shared with anyone outside of the Company
unless otherwise stated in this Privacy Policy. We will only use this
information to make informed decisions regarding the purchase of online
advertising.
Links
to other websites
Our website may contain
links to enable you to visit other websites of interest easily. However, once
you have used these links to leave our site, you should note that we do not
have any control over that other website. Therefore, we cannot be responsible
for the protection and privacy of any information which you provide whilst
visiting such sites and such sites are not governed by this privacy statement.
You should exercise caution and look at the privacy statement applicable to the
website in question.
Controlling
your personal information
You may choose to
restrict the collection or use of your personal information in the following
ways:
We will not sell,
distribute or lease your personal information to third parties unless we have
your permission or are required by law to do so.
You may request details
of personal information which we hold about you under the Data Protection Act
1998
If you believe that any
information we are holding on you is incorrect or incomplete, please write to
or email us as soon as possible, at the above address. We will promptly correct
any information found to be incorrect.
Child Policy
1.
Complimentary stay for two children up to 5
years of age without extra bed.
2.
Children below 5 years can enjoy meals as per
the original meal plans booked by their parents / guardian.
3.
Extra beds will be charged for children above 5
years.
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